Testimonials page

Customer Testimonials(continued from front page)
...give you a call.

You provided me with information and advice and there was never a sense of a salesman trying to get a sale no matter what, but rather a guy who loves RC planes simply wanting to help me. I realized that I was talking to someone who cares about customers, not easy to find any more.

Thanks for making my first RC experience go as smoothly and enjoyably as possible. You seem to have lots and lots of knowledge gained from first-hand experience in the field that you can pass on to a newbie like myself. You have patience and really listened to me, providing me with the best information and advice possible. Thanks for providing this customer with your many years of RC know how. This is something of great value to anyone interested in remote control hobbies.

Im glad to begin my RC hobby with Remote-Control-RC-Hobby rather than any other company, and look forward to continuing my business here Steve.

Thank you and take care,


Frank Dolansky Jackson, MS
dolansky@netzero.net

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December 6, 2004

Hi Steve

I would like to express my many thanks for the quick action you chose to resolve a problem with a R/C Rx that I had. It is obvious your website does not have a backburner for customer service and I would invite anyone to visit ( remote-control-rc-hobby ) for good advice, service, and honest pricing.

I am impressed with your - "people first, dollar second "- approach.

Fred Eshpeter
Minnedosa, Manitoba
eshpeter@mb.sympatico.ca

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April 9, 2004

Steve, got my new motors and heatsink in. Everything is running great again. I was a little rusty since i had not flown the heli in 3 weeks, but i was amazed at how well i did with it since it had been so long.

Being a nobie to the RC world, i knew absolutly nothing about general RC equipment and RC aircraft, i knew even less about RC heli's. Although it has always been a dream of mine to own one, I always thought it was either too expensive or too hard for someone like myself. Then when i met you Steve you walked me through everything and were very patient with me while i made my decision on which heli to buy. As you know, I ended up getting a GWS FEDA mini dragonfly and the price was unbelievable and you even included some extra's at no extra charge to me.

Steve you made a lifetime customer out of me. Thanks man!

Cary Jordan(Jacksonville, Fl)

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March 16/04

Dear Steve,

It's me again. This time I wanted to say THANK YOU for such excellent customer service and product support. As you know I was quite anxious to get my Tiger Moth in the air and flying. When I realized there was a small problem with the radio it took the wind out of my sails.

However, your professionalism and genuine concern for my problem put me at ease. You solved it and I am one very excited RC pilot. The Tiger Moth works great and I am beginning the fun but challenging game of getting and keeping the plane in the air (with no crashes yet!)


Once again, thank you. Remote Control RC Hobby is the place to go!

Kindest regards,


Frank

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March 03

Steve,

Just to let you know, although this hasn't been a perfect transaction, I really put that to the fault of UPS. The amount of support and ease of part replacement, not to mention the conversation with you easily ranks the overall experience as a definite positive on eBay, and I will post feedback accordingly once the complete transaction is done.

Bye for now,

Chris
chagen7@concentric.net

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Feb 13, 2004

Hello Steve,

Thank you once again for your email and newsletter.
I have problems reading your newsletter because I get excited and go from article to article and before I know it, its (oops!) 5 am. Gee, I think I better get to bed but really THANKS for cheering up my little life.

Kind Regards,

Gerry from Australia
--

GMCAuley

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December 2003

Steve,

Received the RC yacht in perfect condition -- 3000 miles and to East Coast & no problems. This was my first transaction on eBay and it was painless as well as rewarding. The RC boat is everything that was described in the ad and by the picture. Your follow up via email was great. Thanks again for a enjoyable purchase experience.

Regards,

Bill Kirkpatrick
West Chester, PA USA
610-347-0453 (work)

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Hello Steve: Just wanted to let you know how much I appreciated your help and excellent customer service with my first eBay purchase through you. Being a novice at Internet purchases, you were so helpful and patient with all my questions. I was really impressed that all my emails were answered immediately and your information was clear and concise. I look forward to dealing with you again in the future and won't hesitate to pass your name onto my friends.

Thanks again, Barb Leach
Markham, Ontario